Refund policy
Refund & Return Policy
All sales are final. Because our products are fresh, perishable food items, we can’t accept returns.
Problem with your order?
If something isn’t right, we’ll make it right. You’re eligible to request a resolution if your order arrives:
- Damaged or spoiled
- Incorrect (wrong item or flavor)
- Incomplete (missing items)
How to request help
You have 7 days from the date your order is delivered to contact us in either of these ways:
- Email micah@breauxdoo.com
- Submit a request through the Shop app
Photo required: Please include your order number and clear photos of the affected item(s) and the outer packaging, including the shipping label. We can’t process requests without photos.
Your options
Once we’ve reviewed your request and photos, an approved claim can be resolved with one of the following:
- Replacement: We’ll send a new order at no cost to you.
- Store credit: You’ll receive credit for the full value of your order, including shipping, to use on a future purchase.
- Refund: The full order amount, including shipping, goes back to your original payment method. Your bank or card issuer may take [5-10] business days to post the funds.
Let us know your preference when you contact us, and we’ll do our best to honor it. [Optional: Replacements are subject to availability.]
What’s not covered
We’re unable to offer replacements, credits, or refunds for:
- Change of mind or taste preference
- Delays or issues caused by an incorrect or incomplete shipping address
- Orders that weren’t brought inside and stored promptly after delivery (please refrigerate or store as directed)
- Requests made more than 7 days after delivery
- Requests submitted without photos
Cancellations
[Optional: Need to change or cancel an order? Email micah@breauxdoo.com as soon as possible. We can only cancel orders that haven’t yet been prepared or shipped.]
Questions?
Reach out anytime at micah@breauxdoo.com. We’re happy to help.